Contact Us
Residential Customer Service
To Order Services CallMonday – Friday
8:00am – 5:00pm EST
Billing & Customer Support
Monday – Friday
8:00am – 6:00pm EST
Internet and Email Technical Support
24 hours a day, 7 days a week
800.567.6789
TTY
Monday – Friday
8:00am – 6:00pm EST
800.974.6006
Espanol
Monday – Friday
8:00am – 6:00pm EST
800.430.2222
Telephone Repair
24 hours a day, 7 days a week
866.984.1611
Mailing Address
521 E. Morehead Street
Suite 240, Box 29
Charlotte, NC 28202
Small and Medium Business Customer Service
To Order Services CallMonday – Friday
8:30am – 5:00pm EST
Billing & Customer Support
Monday – Friday
8:30am – 5:00pm EST
Telephone Repair
24 hours a day, 7 days a week
866.984.1611
Internet and Email Technical Support
24 hours a day, 7 days a week
888.649.9500
Mailing Address
Attention Pete Petela
521 E. Morehead Street
Suite 230, Box 29
Charlotte, NC 28202
Large Business Support Center
To Order Services CallMonday – Friday
8:00am – 5:00pm EST
Billing & Customer Support
Monday – Friday
8:00am – 5:00pm EST
Local Access Repair
24 hours a day, 7 days a week
866.984.1611
Special Access Repair
24 hours a day, 7 days a week
888.368.8153
Internet and Email Technical Support
24 hours a day, 7 days a week
888.649.9500
Mailing Address
Attention Tim Burns
Director, Customer Operations - Business
521 E. Morehead Street
Suite 230, Box 29
Charlotte, NC 28202
Enterprise Support Center
Contact an Account Representative866.534.2948
521 E. Morehead Street
Suite 240, Box 29
Charlotte, NC 28202
Mailing Address
521 E. Morehead Street
Suite 240, Box 29
Charlotte, NC 28202
Wholesale ICSC
521 E. Morehead StreetSuite 240, Box 29
Charlotte, NC 28202
Investor Relations
866.377.FPIR (3747)investorrelations@fairpoint.com
521 E. Morehead Street
Suite 250, Box F
Charlotte, NC 28202
General Inquiries
information@fairpoint.com521 E. Morehead Street
Suite 240, Box 29
Charlotte, NC 28202
Community Relations
Mailing Address521 E. Morehead Street
Suite 240, Box 29
Charlotte, NC 28202
Community Relations
Community@fairpoint.com
Economic Development
EconomicDevelopment@fairpoint.com